Enghouse Systems Limited

Enghouse Systems Limited, along with its various subsidiaries, is a global developer specializing in enterprise software solutions. The company's operations are divided into two primary divisions: the Interactive Management Group and the Asset Management Group. The Interactive Management Group (IMG) delivers software and services engineered to optimize customer interactions. These offerings assist organizations in enhancing customer service, boosting operational efficiency, and effectively managing communications across diverse channels, including voice calls, email, web chats, text messages, and video, while also facilitating remote work environments. IMG's core technologies encompass contact center platforms, video collaboration tools, interactive voice response (IVR) systems, outbound dialing solutions, attendant consoles, agent performance optimization, business intelligence, and analytics. These solutions can be implemented in private cloud, multi-tenant cloud, or on-premise settings. IMG's clientele spans various industries, such as insurance, telecommunications, banking, business process outsourcing, technology, and healthcare. Conversely, the Asset Management Group (AMG) provides a comprehensive suite of software and services tailored for sectors like cable operators, network telecommunication providers, media organizations, transit authorities, defense, and public safety companies. AMG's product range includes solutions for network infrastructure, operations support systems (OSS), and business support systems (BSS), in addition to video and cloud television technologies. Furthermore, AMG supplies specialized solutions for the transportation, government, first responder, distribution, and security sectors, covering areas such as fleet routing, dispatch, scheduling, transit e-ticketing and automated fare collection, communications, and emergency control center operations. Enghouse Systems Limited was established in 1984 and maintains its corporate headquarters in Markham, Canada.