SOUTHWEST AIRLINES RANKED FIRST BY JD POWER IN CUSTOMER SATISFACTION AMONG ECONOMY TRAVELERS FOR FIFTH CONSECUTIVE YEAR

Customer-Driven Changes Recognized with Award-Winning Satisfaction DALLAS, May 6, 2026 /PRNewswire/ -- Southwest Airlines Co. (NYSE: LUV) has been named #1 in Customer Satisfaction among Economy Passengers in the JD Power 2026 North America Airline Satisfaction Study SM, marking the fifth consecutive year the airline has secured the top ranking. Earning the highest ranking for five years in a row underscores Southwest's® sustained commitment to its Customers in an increasingly dynamic travel environment, demonstrating the airline's ability to deliver consistent value even as it evolves its product and overall experience to meet changing expectations.