Klaviyo Brings Custom AI Skills to Customer Agent, Built on its CRM

BOSTON--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the autonomous B2C CRM, today announced the launch of Custom Skills for Customer Agent, a major update that gives brands the ability to extend their AI agent beyond out-of-the-box capabilities and build customer experiences unique to their business on the same CRM foundation that already powers their marketing. Customer Agent already handles order tracking, returns, and product recommendations. Custom Skills takes it further, letting brands define.