New Verint Survey Reveals Rising Customer Service Expectations: 79% Would Switch After One Bad Experience

MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--New survey research from Verint® reveals 79% of respondents would switch to a competitor after a single negative customer experience. Further findings show customers are not frustrated with AI self-service, but with AI that leaves their issues unresolved. The solution to these challenges is AI that delivers complete resolution, with human support available when it matters most. These are among the key findings of The State of Customer Experience 2026 report, bas.