1 in 3 UK Customers Comfortable With AI in Insurance but Want Human Checks and Robust Regulation

LONDON--(BUSINESS WIRE)--Guidewire (NYSE: GWRE) today released the latest edition of its annual study of insurance customers in Europe, revealing their attitudes towards insurers' use of artificial intelligence (AI) and identifying opportunities for insurers to continue earning their trust. The 2026 Guidewire European Insurance Consumer Survey found that UK customers feel positive about insurers using AI provided there is human oversight and strong safeguards in place. Almost one third (30 perc.