Aspect Software and Five9 Formalize Partnership to Expand Intelligent, Workforce-Optimized CX Solutions

DENVER--(BUSINESS WIRE)--Aspect, a leader in intelligent workforce management and workforce engagement solutions, and Five9, a leading provider of intelligent cloud contact center solutions, today announced a formal partnership that helps organizations align real-time customer demand with intelligent staffing and scheduling. Aspect's integration with Five9 enables Aspect Intelligence to ingest real-time agent state and historical interaction data, allowing organizations to improve forecasting a.