The American Customer Satisfaction Index (ACSI): Quarter 1, 2026 Customer Satisfaction Weakens: Pent-Up Defection Intensifies

ANN ARBOR, Mich.--(BUSINESS WIRE)-- #ACSI--Customer satisfaction in the U.S. fell 0.3% to 76.7 (100-point scale) in Q1 2026, according to the ACSI.