Goosehead Insurance: Secular Pressures Merit Caution

Goosehead Insurance delivered strong Q1 results, with revenue up 23% and adjusted EBITDA up 57%, yet faces secular headwinds. AI-driven disintermediation and persistently weak customer retention (85%) pose significant long-term risks to GSHD's agency model. NPS deterioration from 87 to 72 and slow retention improvement highlight potential service and satisfaction issues amid ongoing automation.