New Study Reveals the “Transactional Gap”: 1 in 4 QSR Guests Missing Human Connection in the Age of AI

OTTAWA, March 31, 2026 (GLOBE NEWSWIRE) -- Intouch Insight Ltd. (TSXV: INX) (OTCQX: INXSF) (“Intouch” or the “Company”), a leader in customer experience management solutions, today released the results of its 2026 On-Premises Study, revealing a critical disconnect between operational efficiency and genuine hospitality in the quick-service restaurant (QSR) industry. As brands increasingly turn to AI and automation to bridge the labor gap, a new "Transactional Gap" has emerged: high technical proficiency overshadowed by a decline in human interactions.