The Consumer Duty Compromise: New Broadridge Research Finds Legacy Regulation is Undermining Customer Understanding

Comprehension more than doubles with reimagined communications, Broadridge's behavioural science study shows LONDON, April 24, 2026 /PRNewswire/ -- New research from Broadridge Financial Solutions Inc. (NYSE: BR), a global Fintech leader, reveals that legacy Financial Conduct Authority (FCA) disclosure rules may be actively undermining customer understanding, and increasing the potential for customer harm. The study, The Consumer Duty Compromise , finds that legacy regulation for financial communications can significantly reduce customer comprehension.